Shipping policy
Last updated: 22 October 2026
Backseat Co is a trading name of DYOnline, Pasbree 32, 7103 BR Winterswijk, Netherlands. Questions about a delivery? Email contact@backseatco.com with your order number and a person replies within one business day.
Where we ship
We ship to addresses in Australia only. We do not currently deliver anywhere else.
What shipping costs
Shipping is free on every order, Australia-wide. There is no minimum spend and no surcharge for regional addresses.
Where your order ships from
Orders are packed and dispatched from our supplier's warehouse in China, and delivered in Australia by Australia Post or a local courier. We tell you this up front so the delivery times below make sense.
How long it takes
- Dispatch: 1 to 3 business days after you order.
- Delivery to most metropolitan addresses: about 10 to 15 business days after dispatch.
- Regional and remote addresses: usually longer, depending on the carrier.
Business days are Monday to Friday, excluding public holidays. These times are estimates based on what our carriers normally achieve, not guaranteed delivery dates. Customs processing, weather, carrier backlogs and busy periods can all add time. If you need something by a particular date, email us before you order and we will tell you honestly whether it is realistic.
Tracking
You get a tracking link by email as soon as your order is dispatched. Tracking can take a few days to start showing movement after the label is created, which is normal and does not mean anything is wrong.
GST, duty and import charges
All prices on this site are in Australian dollars, and no GST is added to your order.
Imported parcels valued under A$1,000 are not charged GST or duty at the Australian border, so for a normal order there is nothing extra to pay when it arrives. The price you see at checkout is the price you pay. If you are ordering enough for one parcel to reach A$1,000 or more, email us before you order: import charges can apply at that level and we will help you avoid them.
Your delivery address
Please check your address before you pay. If you spot a mistake, email us straight away. We can usually fix it before dispatch, but once a parcel has left the warehouse we cannot redirect it.
Parcels are delivered to the address you give us. If a parcel is returned to the carrier because the address was wrong or nobody could accept it, contact us and we will arrange to send it again.
Delays and missing parcels
If your parcel has not arrived 30 business days after dispatch, contact us. We will chase the carrier, and if it cannot be found we will send a replacement or refund you in full. The same applies if tracking says delivered but nothing arrived: tell us and we will investigate rather than leave you with it.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be supplied within a reasonable time. Nothing on this page limits those rights. See our refund policy for returns, faults and refunds.